iOS 10 beta might lock you out of your Apple ID

azdewars 370 Posts

Tue, Jul 12 2016 12:43 AM

At approximately 9:50 AM MST, all of my signed in Apple devices requested that I enter the password in Settings (or System Preferences, respectively). I was told upon entering my password that my account had been locked out due to security reasons. Upon visiting the iForgot (Apple’s password reset site) page and entering my email, I was greeted with a message saying “Server error” and “Your request could not be completed at this time.” Dumbfounded and unable to find any traces of this error on Google or Reddit, I called them up wondering what could be causing it (beta, outage, compromised). I was helped by a nice lady who informed me that there were no outages and that she hadn’t received any information about this bug. I then spoke to her supervisor who told me that there was nothing he could do, and because I had two-factor authentication enabled he could not put my account in “troubleshooting mode” for the engineers. Right now, my case has been forwarded to the iTunes engineers and I will be getting called back sometime in the next week. He told me that the problem may be an outage on a server used for beta software or a programming mistake (which seems most likely) and it could resolve itself.
John - azdewars